Our services

Outsourced software development

A dedicated team that designs, builds and ships to your specification: customer-facing web applications, internal tools, APIs and the integrations that connect the systems you already pay for.

Hand us a whole product or a defined piece of one. We agree the scope, work in short cycles you can follow, and hand over code, documentation and access that stay yours.

• Short delivery cycles with a demo at the end of each one.
• Your repositories, your cloud accounts, your intellectual property.

Software support and maintenance

Software keeps needing work after launch. We take over bug fixes, dependency and framework updates, security patches and the small improvements your users keep asking for.

Requests come in through one queue, each with an agreed response time, and you get a monthly summary of what changed and why.

• Applications we built and applications we inherited.
• Agreed response times by priority, not best effort.

Quality assurance and testing

Manual and automated testing before every release, so that a fix in one place does not break another. We write the test plans, maintain the regression suites and sign off releases with you.

• Regression checks on every release.
• Bugs reported with steps, screenshots and severity.

Design, development and editorial

Orvanto operates an in-house design, editorial, UX and development team. Let us help you plan, design and build your online presence with a consistent visual brand and tone of voice.

This includes bespoke development work, optional maintenance and technical support. We can assist with specific projects or build and service your entire web presence.

• Make sure you positively impress your audience with your brand.
• Good web design keeps your leads on your page.

Cloud hosting and management

We host and run your websites and applications on managed cloud infrastructure, or take over the hosting you already have. Backups, SSL certificates, scaling, updates and costs are looked after for you.

Environments are documented and kept in your name, so you can always see what runs where and what it costs.

• Staging and production environments set up the same way.
• A monthly cost review, so the hosting bill does not creep up.

Monitoring and incident response

Uptime, performance and error monitoring with alerts that reach a person rather than an unread inbox. When something breaks we fix it, tell you what happened and write a short report on how to stop it happening again.

• Alert routing and on-call cover agreed with you.
• A written follow-up after every incident.

IT and helpdesk support

Day-to-day tech support for your staff: laptops and phones, accounts and passwords, email, access rights, new starters and leavers, and the software your team relies on.

Your people raise a ticket or send an email. We answer, fix it remotely where we can and keep a record of every request.

• Joiners set up and leavers locked out on the day.
• One place to ask, one record of what was done.

Security and backup housekeeping

The unglamorous work that prevents bad days: patching, access reviews, multi-factor sign-in and backups that are tested by actually restoring them. Personal data is handled the way GDPR expects.

• A monthly review of who has access to what.
• Restore tests on a schedule, not on the day you need them.

Domains, DNS and email delivery

Domains, DNS records, SSL certificates and email authentication kept in one register and renewed on time, so a forgotten renewal never takes your site or your inbox offline.

• SPF, DKIM and DMARC set up for reliable delivery.
• One register of every domain and renewal date.

Omnichannel customer support

Email, live chat and phone support answered in your brand’s voice, following your policies, macros and escalation paths. We work in your helpdesk, so every conversation and every customer record stays with you.

Cover follows your customers: business hours in Cyprus by default, with extended and round-the-clock cover where your market needs it.

• One team across email, chat and phone.
• Your helpdesk, your data, your tone of voice.

Multilingual support desks

A multi-language team that serves customers in their own language across the markets you sell in, from Europe to South-East Asia, Latin America and Africa.

• Replies written by people, in the customer’s language.
• One desk for several markets.

Back-office operations

The work behind each order and account: order handling, account and document checks, refunds and chargebacks, data entry and list cleaning. We run it to your process and report on the queue every day.

• A written runbook for every task we take on.
• A daily queue report you can read in a minute.

Help centre and knowledge base

We write and maintain the help articles, saved replies and internal notes that answer questions before they turn into tickets, and we update them whenever the product changes.

• Articles written from real ticket data.
• Fewer repeat questions for your team.

Support quality reporting

Ticket volumes, response and resolution times, satisfaction scores and the top reasons customers get in touch, in one monthly report with a short call to go through it.

• What customers asked about most, and why.
• What we changed because of it.

Tailored campaign creation and management

Sometimes it is hard to make the right choice in creating a digital campaign for your target audience. We identify your audience and aim above your targets.

Let us benchmark your competitors, identify market opportunities and run a creative, bespoke multi-channel campaign. Tell us what you want to achieve and we will suggest a base strategy, with the option to let us execute and manage it from start to end.

• Reach your target audience with personalised advertising and a marketing funnel strategy.
• Campaigns with greater engagement, digital presence and brand loyalty.
• Tailored marketing finds the most effective way to reach consumers for your business.

Outbound marketing

In a world of chatbots and anonymous digital marketing, we give your campaign a personal touch. Greet your users with a phone call and boost your sales by an average of 12%.

Optimise your acquisition funnel, monetise your digital leads with outbound calls or reactivate your churned customers at double rates. We run alongside your existing email and SMS funnels, or create a bespoke call campaign to increase sales or prevent customers from churning.

• Outbound works best for consumers who are ready to make a purchasing decision.
• Understand what your audience is looking for and approach them with the right message.

User segmentation and cross-channel automation

One key to successful campaigns is to target your customer base in distinct segments based on shared characteristics. User preferences change constantly, and we keep track of your user groups so each customer gets the right information.

More segments usually means a bottleneck in tailor-made campaigns. We help you build and manage a modular, cross-channel automation strategy that does not need more people as segments grow, and that updates communication assets with minimal effort.

• A better understanding of your user base.
• Different experiences for different types of users.
• Users engaged on the platform of their choice.

SEO

Partner with us on bespoke SEO strategies that increase your visibility on major search engines such as Google, Bing, Yandex and Yahoo. We protect your brand traffic and push your offer for specific keywords.

We can set the scope of your SEO strategy, and implement and manage your domestic and international SEO efforts.

• Simple to describe, hard to do well: good SEO improves your online visibility.
• SEO builds long-term equity for your brand.

Media buying and PPC

We identify the channels relevant to your target audience, grow your brand’s footprint and set sales targets that return your investment, across major channels such as Google and Meta as well as boutique traffic networks.

We optimise your campaign copy and visuals or build entire sales funnels to your brand guidelines, then manage live campaigns, A/B test and optimise spend to beat the targets we set together.

• Reach potential clients at the right place and time.
• Make sure your brand is seen in the right environments, on every device.

Affiliate management

Whether you have an existing affiliate programme or are starting your own, we help you launch, scale and increase its revenue. Choose a fully serviced model with dedicated affiliate managers, or consultants who train and manage your in-house team.

Run your affiliate programme with our multi-language team.

• Build the relationship between multiple channels and traffic sources.
• A new revenue stream for a website, blog or social channel.

Market analysis and propensity modelling

To create successful marketing campaigns you need to understand the rules of your target market. We analyse your markets, benchmark competitors and profile potential user groups and their interests.

Once the playing field is scoped, we build propensity models to your requirements to help you shape the right marketing strategy for each audience.

• Companies that face their problems head-on are the most likely to succeed in the long term.
• Business analysis finds the problems first, then the solutions.

Marketing reporting

Visibility of key performance indicators is essential for your marketing campaigns and product optimisation. Our in-house reporting tools let you track campaigns in real time and optimise spend and return.

Or engage us to get more from your existing tools and build reports that help you make better decisions. We work with Salesforce, QlikView, Crystal Reports, Tableau, Optimove BI, Google Analytics and Databricks.

• Reports show the progress of your marketing efforts.
• See your cumulative progress at a glance.

Finance and bookkeeping

Budgeting and financing are key to the success of your brand and your marketing. Our accountancy team helps you make strategic decisions based on your budget and outlook, with realistic forecasts and business plans.

Want more? We can take on your accounts in full: pay invoices, track spending and prepare for your monthly, quarterly and annual audits.

• Understand the full impact of strategic decisions on your financial results.
• See your revenues and costs clearly, activity by activity.